Thursday, December 22, 2011

5 Things About Walk-In Customers You Didn't Know

Despite our overwhelming majority of business originating online, we do have our fair share of walk-ins of local customers in all sports. Here are 5 things about them you didn't know:
  1. 1 out of 20 customers are walk-ins. The rest are online or phone orders.
  2. 90% of walk-ins are from Kentucky. No surprise there.
  3. Our second largest customer base is from Indiana given their close proximity just across the Ohio River.

  4. We do receive visitors from all over. Tennessee and Ohio are also common. Farther away, I recall visitors from Alabama, Florida and Minnesota when I waited on walk-ins more several years ago. Oh, and one from Missouri (Hello Dave). Krista and Emily recall recent visitors from Georgia. Anessa recalls a recent one from New York. Jeanne tells me we had a visitor from Germany once. I missed that. He certainly win the farthest traveled prize.

    Such visitors come through while on business, en route to a vacation or to see someone who lives here. Everyone is welcome. If you are from out-of-town, please consider stopping by.
  5. Despite having a location in Kentucky, many of our Kentucky customers, even those in the Louisville area, find it convenient they can receive an order within 1 business day to most places.

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