After 3 frustrating days without power or phone service as a result of an unprecedented ice storm that has left over 600,000 without power in the Louisville area, as of Saturday around 5pm E.T., we are back up and running. Our website is hosted in Tampa, Florida and has not been affected.
All orders placed since Tuesday 2:30pm ET will be processed Monday 2/2 except for Next Day Air, 2nd Day Air and Express Mail orders through Friday that have already shipped. We did those Thursday and Friday the old fashioned way which was to find an Internet connection with power, write each of them down, pack the orders them under the light of day with our skeleton crew and drive them to a functioning UPS store and post office.
Everyone else was e-mailed letting them know of the status. I have been very impressed with everyone's understanding so far.
Despite needing to process more than double the orders on Monday, which is typically our busiest day of the week, we will dedicate additional staff toward the effort and have full confidence all past and current orders will be processed as usual.
If you have sent us an e-mail or left a message, we will respond to it by early Monday. If you've had any customer service issues, we certainly apologize and will do our best to make amends.
Don't hesitate to e-mail me personally at jim.kirk@ump-attire.com should you have a pressing issue. I will be checking it throughout the weekend. When Monday rolls around, send any issues to service@ump-attire.com as we'll be able to respond in the normal way at that time.
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