We like to do things differently here. And we understand with the nature of this business that you can not simply try on something before you buy it unless you have a buddy who has one or you've already had one in the past.
For that reason, we're pretty liberal on what you can do ordering and return-wise. One common question we get goes something like this: "I can't decide between the Gold and Platinum chest protectors. Can I order both and send back the one I like the least?". Our answer: "Please do".
We think by following the above strategy that it actually creates more customer satisfaction. Imagine someone who's unsure ordering 1 and liking it enough not to go through the hoops to try the other. This may, in turn, cause that person to miss out on what could have been a more preferred item. By buying both, it insures you in finding your favorite with the only downside being your cost of shipping it back to us.
Do this when you can't decide between referee shirt fabrics, different brand pants, masks, shin guards, etc.
Let's say you need something really quickly for an upcoming game. This is a common occurrence, and you can't afford to get something the day before only to find it doesn't fit. Order two separate sizes so that you have the one you need immediately and then send back the other for a modest shipping cost. This option is certainly better than having to drive an hour and a half to the closest bricks-and-mortar store or having to pay for Next Day Air to get what you need.
Let us know your online ordering tips.
Saturday, June 16, 2007
We Encourage Innovative Ordering Strategies
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